Customer Satisfaction Survey

Feedback from the Customer Satisfaction Survey

We are pleased to share the feedback from our recent customer satisfaction survey, based on responses from 105 members.

Just under 82% of the  respondents were satisfied with the services provided:

In response to questions about the services provided, savers provided the following feedback (shown in charts below):

In response to questions about the services provided, borrowers provided the following feedback (shown in charts below):

What could we improve?

Would be great if we could have an app.

More regular information how my savings helps others

Promote mutuality.

You couldn't - my loan helped me get back on my feet after returning from another country

85% of respondents were prepared to recommend Churches Mutual to a colleague, friend or family member (see chart below):

Feedback about the respondents:

Thanks for completing the survey. This will help us to improve both our service and communication to members